CenturyLink’s voicemail feature is very useful because it allows one to receive recorded messages from callers they cannot answer. Nonetheless, one can decide whether or not to keep the voicemail activated at their convenience. Therefore, if you’re looking to switch off the CenturyLink voicemail, then this article can help you.

Voicemail is very common among many wireless phone and home phone subscriptions. Nonetheless, most subscribers don’t use this feature. There are different reasons why subscribers choose to turn off voicemail. 

Such include:

Some subscribers consider the CenturyLink voicemail feature unnecessary Some users prefer using texts or emails features over the voicemail featureSome subscribers find it challenging to access their voicemail using their smartphones and landline phones

For CenturyLink, when turning off their voicemail feature, you need to contact the CenturyLink customer care service. You can do this online or dial the voicemail hotline. There are a few easy steps you will have to follow to have the voicemail feature turned off successfully. 

These steps include:

Step 1: Contact CenturyLink customer care service

Find the hotline number from your CenturyLink home phone and conduct their customer care. CenturyLink agents are available from Monday to Friday, 7 am to 9 pm ET. However, when conducting the customer care number, choose the perfect time because it can be very busy sometimes, especially over the holidays. 

The CenturyLink agent will ask you some security questions such as your name, address, and zip code to verify your identity.

Step 2: Choose to communicate with a CenturyLink agent

CenturyLink provides its customer support via an automated response system or through its agents. I recommend you wait to speak to one of their agents directly rather than using the automated response system.

 The agent will be in a better position to help you with your issue, unlike the automated system, which can be confusing at times, especially if you are new to it. 

However, note that the customer care agents are usually available between 7 am and 9 pm. So make sure to call within that time.

You should also note that if you want to communicate with their agent directly, it might take a while to get their assistance. 

In case you want to refer to a specific call in the future, make sure you ask for the reference number. This will make it easier and fast to get help. 

Note that turning off the CenturyLink voicemail can take hours or even a day to work. So be prepared.

Step 3: Confirm that the CenturyLink voicemail has been removed

You can confirm that the voicemail has successfully been turned off by calling your home phone. Key in the voicemail PIN and listen to the dial tone and the message or prompt.

You know you have successfully turned off the CenturyLink voicemail if you can access it, I.e., you don’t hear the greeting. However, if you’re still able to access it, then contact CenturyLink customer care service again.

Note that:

You have to wait a day before calling again to ensure that the CenturyLink system updates. If a day subsides and the voicemail is still on, then call customer care.

Step 4: Confirm that your voicemail subscription has been removed

Though you may not be able to access the voicemail feature, it might still be part of your subscription. Therefore, if you were paying for the voicemail feature, then make sure that it is removed from your subscription.

You can have the voicemail subscription removed by contacting CenturyLink customer care.

Make sure to communicate with their agent concerning your billing issue. 

What to confirm:

Ask the customer care representative whether the voicemail will be removed from your next bill. In case your account has credits, confirm whether this will be included.

Conclusion

If you didn’t know how to remove the CenturyLink voicemail feature from your home phone, then the above information says it all. The CenturyLink customer service is reliable and will help you solve any problem or concern you might have with your connection. Make sure to contact them any time, and they will help you. Also, note that if you change your mind and decide to switch the voicemail feature back on, you can always call CenturyLink customer care for this.